Technical Support Job

The Horizon Group is looking to fill our job opening for a technical support specialist. The technical support specialist maximizes computer system capabilities by studying technical applications; making recommendations. If you are interested in this position, please apply online or submit your resume. One of our executive recruiters will be in touch with you shortly after.

Technical Support Specialist Job Duties:

-Evaluates system potential by testing compatibility of new programs with existing programs.

-Evaluates expansions or enhancements by studying work load and capacity of computer system.

-Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.

-Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.

-Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.

-Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.

-Places software into production by loading software into computer; entering necessary commands.

-Places hardware into production by establishing connections; entering necessary commands.

-Maximizes use of hardware and software by training users; interpreting instructions; answering questions.

-Maintains system capability by testing computer components.

-Prepares reference for users by writing operating instructions.

-Maintains historical records by documenting hardware and software changes and revisions.

-Maintains client confidence and protects operations by keeping information confidential.

-Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

-Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

Reporting Skills, Problem Solving, Phone Skills, Presenting Technical Information, Network Maintenance, Network Troubleshooting, Networking Knowledge, Networking Standards, Mainframe, Data Entry Skills, Customer Service